Financial Counselor- Star Community Health (Bilingual required)

St. Luke's University Health Network • Bethlehem, PA

2d • Hybrid

About The Position

The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications. This role requires meeting with patients to review the Star Community Health Sliding Fee Discount Program, determine financial needs, and process applications according to HRSA requirements. The counselor will also assist patients with enrollments into Medicaid Programs via PA Compass, obtain affordable insurance coverage via Pennie.com, and connect patients to local hospitals' financial assistance/charity care programs.

Requirements

• Bilingual (English/Spanish) required.
• High school graduate or equivalent required.
• Excellent customer service and interpersonal skills required (office setting preferred).
• General computer experience with data entry required.
• Knowledge of medical terminology.

Nice To Haves

• Insurance background preferred.
• Bilingual preferred.

Responsibilities

• Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs.
• Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program.
• Process, review, approve/deny applications according to HRSA requirements.
• Ensure all applications are audit ready.
• Explain patient’s responsibility in clear terms to patients.
• Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew.
• Utilize PA Compass to assist patients with enrollments into Medicaid Programs.
• Research for alternative government funding programs.
• Utilize Pennie.com to assist patients in obtaining affordable insurance coverage.
• Complete tasks assigned through work queues timely according to department expectations.
• Connect patients to local hospitals financial assistance/charity care programs.
• Assist patients in submitting the financial assistance applications.

Benefits

• St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED