Financial Counselor- Star Community Health (Bilingual required)

St. Luke’s University Health Network•Bethlehem, PA

11h•Hybrid

About The Position

The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications. This role involves meeting with patients to review the Star Community Health Sliding Fee Discount Program, determining financial needs, and processing applications according to HRSA requirements. The position also involves assisting patients with enrollments into Medicaid Programs, researching alternative government funding, and helping patients obtain affordable insurance coverage. Additionally, the Financial Counselor connects patients to local hospitals' financial assistance/charity care programs and assists with submitting those applications.

Requirements

Bilingual (English/Spanish) required.
High school graduate or equivalent required.
Excellent customer service and interpersonal skills required.
General computer experience with data entry required.

Nice To Haves

Office setting preferred.
Insurance background preferred.
Knowledge of medical terminology.
Bilingual preferred.

Responsibilities

Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs.
Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program.
Process, review, approve/deny applications according to HRSA requirements.
Ensure all applications are audit ready.
Explain patient’s responsibility in clear terms to patients.
Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew.
Utilize PA Compass to assist patients with enrollments into Medicaid Programs.
Research for alternative government funding programs.
Utilize Pennie.com to assist patients in obtaining affordable insurance coverage.
Complete tasks assigned through work queues timely according to department expectations.
Connect patients to local hospitals financial assistance/charity care programs.
Assist patients in submitting the financial assistance applications.