Financial Counselor

Urology of Virginia PLLC•Virginia Beach, VA

5h•Onsite

About The Position

This role involves managing patient financial obligations, including evaluating potential liabilities, collecting copays, and working with front desk and surgical coordinators to ensure timely payments, particularly for large balances and surgical deposits. Additionally, the position includes assisting patients with financial options, negotiating payment plans, advocating for insurance claim resolutions, and tracking payment compliance while contributing to reports and special projects aimed at improving financial processes.

Requirements

Strong inter-personal communication and problem solving ability
Two years hands on billing or collections experience within a physician’s office
Applicant must have knowledge of third-party payers, medical insurance, benefits levels and understand medical insurance claims processing
Knowledge of medical terminology and excellent computer skills
Must be familiar with carriers and services in need of authorization/referrals
Ability to multi-task and work in a fast paced environment is necessary and mandatory
Excellent customer service skills

Nice To Haves

Epic EHR experience

Responsibilities

Work the daily schedules and evaluate potential patient financial liability. Send communication to the front desk staff for collection of balances and copays and monitor successful outcomes
Contacts patients with large balances prior to their appointment to ensure payment for services
Work closely with the surgical coordinators to ensure collection of old balances, deductibles and surgical deposit prior to the surgical hospital work-up appointment
Works with front desk staff to manage patients requiring implementation of payment of agreement and scheduled reconciliation of medication costs
Meets with patients to discuss their financial situation. Offers financial options to patient such as free clinics, pharmaceutical assistance, and research trials
Assists with daily phone calls
Collects information and processes patient hardship applications. Ensures proper discounts for qualifying patients
Negotiate payment plan arrangements and monitor these payment plans for timely and consistent payments
Track patient payment compliance and seek/create opportunity for financial reconciliation of account balance to zero
Serve as advocate for patient in conjunction with billing department regarding insurance issues, claim refiling, and resolution of outstanding claims due to insurance problems
Prepare weekly/bi-weekly reports to Billing Management involving large balance accounts, non-compliant patients, and options available for patients to receive medically necessary care while reducing cost to UVA