Financial Counselor

UnitedHealth Group•Worcester, MA

9h•Hybrid

About The Position

This position follows a hybrid schedule with two (2) in-office days per week. Our office is located at 385 GROVE ST, Worcester, MA 1605. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position in this function provides guidance and assistance to patients regarding insurance coverage, free care and payment plans. Reviews pending collection accounts. Compiles accounts for transfers to the collection agency. Completes yearly state required Abandoned Property refunds or transferring account credits over to the State. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. We offer 4 to 12 weeks of paid training. The hours of the training will be aligned with your schedule.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience with current billing software within 6 months
1+ years of customer service experience
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm.
It may be necessary, given the business need, to work occasional overtime.
Reside within commutable distance to the office at 385 GROVE ST, Worcester, MA 1605
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Excellent interpersonal, communication and organizational skills
Demonstrated leadership skills
Physical health sufficient to meet the ergonomic standards and demands of the position.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Medical billing experience

Responsibilities

Obtains payment in full or secures adequate payment arrangements and/or eligibility information from patients.
Advises patient on expenses.
Secures payments or payment arrangements on verified accounts.
Discusses third party coverage with patient and arranges payments for balances due.
Informs patient of payment requirements
Advises patients or others as to their financial liability.
Interfaces in person or by phone to identify any financial concerns.
Reviews self-pay accounts.
Monitors accounts following standard procedure
Determines payment sources or agency eligibility for all referred accounts.
Monitors patient financial history to determine appropriate adjustments
Identifies indigent patients and arranges for reimbursement from appropriate government agency.
Maintains a working knowledge of grants, funds and other resources available for qualified accounts.
Ensures that accounts using such resources meet the standard qualification.
Completes an insurance coverage analysis and other forms as required