Financial Counselor - TEMPORARY

Salinas Valley Health•Salinas, CA

23h•Onsite

About The Position

This is a temporary position in the Patient Financial Services department, working under the supervision of the Business Services Coordinator. The role involves evaluating a patient's ability to pay bills, arranging payment schedules, following up on non-payment, and determining if collection efforts have been exhausted. The Financial Counselor also provides patients with information on alternative resources for financing hospitalization.

Requirements

Work requires knowledge generally acquired through a high school education or GED.
One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.
Types 40-50 wpm.
10-key calculator by touch.
Computer knowledge.
Sufficient manual dexterity to operate office equipment, including printers, copiers, adding machines and personal computers.
Ability to effectively communicate and interact with others.
Ability to maintain composure in stressful situations.
Effective problem-solving skills.
A genuine caring approach to the needs and feelings of others.

Responsibilities

Composes and types letters, liens and probate claims.
Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
Answers inquiries accurately and courteously.
Enters detailed comments into the computer system.
Evaluates and processes incoming mail.
Maintains a system for periodic review and follow-up on unpaid accounts.
Greets patients and public politely.
Responds to inquiries from collection agencies.
Receives required documentation for charity care patients.
Provides patients with options of program coverage and assists with completion of applications.
Receives and reviews all admissions with self-pay portion for possible third party governmental coverage.
Follows up with responsible parties and third party payor on unpaid accounts.
Refers accounts to outside collection agencies when collection efforts have been exhausted.
Processes loan applications.
Processes bankruptcy notices.
Maintains records and files account transaction, hard copy and computer system.
To be vigilant of co-members desk when vacant.
Interprets for non-English speaking patients/public.
Performs other duties as assigned.