Financial Counselor Full Time On-Site

USMD Hospital At Arlington LP•Arlington, TX

6d•Onsite

About The Position

Under the supervision of the Revenue Cycle Manager, performs a wide variety of administrative, secretarial and clerical duties in support of department operations. This role involves communicating with patients to understand their financial, social, and medical histories, assessing their financial situation, and assisting them with financial assistance applications and payment arrangements. The Financial Counselor also serves as the point of contact for financial assistance-related questions and explains payment policies and patient liabilities.

Requirements

High School Diploma
2 years’ experience in healthcare experience in a business office setting.
One year on –the-job training
Verbal and writing ability required to communicate effectively in informing employees of activities and policies.
Numerical ability required.
Ability to receive, comprehend, and carry out instructions.
Ability to work safely with equipment, supplies, and materials.
Ability to comply with attendance requirements.
Ability to comply with Human Resource policies.
Manage anger, fear, hostility, and stress appropriately.
Work alone and with others effectively.
Handle multiple priorities and the ability to make decisions under pressure.

Nice To Haves

Bi-Lingual preferred
BLS preferred

Responsibilities

Run daily FC report and call to inform patients of their out-of-pocket costs based on insurance benefits prior to scheduled elective recommended procedures for treatment at least 1 week out.
Serve as the point of contact for all financial assistance related questions.
Communicate with patients to identify and understand financial, social, and medical histories and other relevant patient information.
Gather all relevant information required to process financial assistance applications; including but not limited to working with providers on financial arrangements.
Document all communication and follow up in the patient account.
Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage and hospital reimbursement.
Determine the patient’s financial ability to pay and explain insurance coverage and benefits to the patient.
Initiate the financial screening process as appropriate to evaluate eligibility for assistance programs.
Assist the patient in completing financial statements and gathering supporting financial documentation.
Complete the financial assistance application process for patients with financial risk.
Explain USMD Hospital at Arlington’s payment policy to patients if they are not eligible for Financial Assistance.
Calculate and explain any patient’s liability before or at the time of service.
Counsel patients on out-of-pocket liabilities.
Collect deductibles, pre-payments, and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately.
If unable to establish acceptable payment arrangements for elective procedures, inform the provider and patient that services will be rescheduled or cancelled if a financial override is not approved.
Communicate financial coverage status and applicable financial decisions with all appropriate parties: patient, referring physicians and Revenue Cycle Manager.
Support co-workers and engage in positive interactions.
Communicate professionally and timely with internal and external customers.
Demonstrate friendliness by smiling and making eye contact when greeting all patients.
Provide helpful assistance in anticipating and responding to the needs of our patients.
Ability to stay calm under pressure and deal effectively with difficult situations.
All other duties as assigned.