Financial Counselor-On Site- RST
About The Position
The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.
Requirements
- Experience in obtaining and updating insurance, financial, and demographic information.
- Experience assisting patients with financial obligations (co-pays, deductibles, co-insurance).
- Experience assisting with Medicaid, Third Party eligibility and Charity Care applications.
- Experience establishing payment plans and collecting self-pay balances.
- Adherence to quality assurance guidelines.
- Adherence to established productivity standards.
Responsibilities
- Promptly assist patients with their financial clearance prior to, during, or after their treatment period.
- Obtain and update insurance, financial, and demographic information within the Epic environment.
- Help patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance.
- Assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing.
- Establish payment plans and collect true self-pay and self-pay residual balances as necessary.
- Assist patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic.
- Adhere to quality assurance guidelines and established productivity standards.
Benefits
- Competitive compensation
- Comprehensive benefit plans
- Medical: Multiple plan options
- Dental: Delta Dental or reimbursement account for flexible coverage
- Vision: Affordable plan with national network
- Pre-Tax Savings: HSA and FSAs for eligible expenses
- Retirement: Competitive retirement package
- Continuing education
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
