About The Position

The Financial Counselor works in Admitting at Texas Spine and Joint Hospital in Tyler, Texas. This position estimates patients’ financial responsibilities, communicates and implements financial arrangements according to policy and procedure guidelines, and explains financial plans to patients by phone or in the office. The role also responds promptly, accurately, and courteously to written and phone inquiries from patients, attorneys, physician offices, and others. The position requires an understanding of insurance verification to quote and collect copays, deductibles, and down payments as required. It is a full-time position, Monday through Friday, from 8:30 AM to 5:30 PM.

Requirements

  • At least one year of healthcare-related experience.
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Clear understanding of insurance verification.

Responsibilities

  • Accurately estimate patients’ financial responsibilities.
  • Communicate and implement financial arrangements in accordance with policy and procedure guidelines.
  • Communicate financial plans to patients by phone or in the office.
  • Respond promptly, accurately, and courteously to written and phone inquiries from patients, attorneys, physician offices, and others.
  • Verify insurance to quote and collect copays, deductibles, and down payments as required.
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