Financial Counselor
DMOS Orthopaedic Centers•Des Moines, IA
•Onsite
About The Position
Our revenue cycle department is looking for a Financial Counselor to help support DMOS patients with financial obligations. This position will focus on working with patients to explain billing, pre-collection, payment arrangements, and concerns about billing transactions. Frequent patient contact on the phone and email is necessary. We are looking for someone who understands the orthopedic surgical space, billing concerns and has empathy to help patients attain the services they need. Financial Counselors are professional, friendly, and caring.
Requirements
- Minimum of 1 to 2 years of prior billing/collection experience in a medical setting.
- Prior experience in assisting people through the financial portion of medical claims and EOBs.
- Ability to communicate (verbally and written) in a professional manner with individuals with varying backgrounds.
Nice To Haves
- Understands the orthopedic surgical space.
- Has empathy to help patients attain the services they need.
Responsibilities
- Provide Financial Counseling to DMOS patients and following up on their account balances.
- Answering patient account billing questions in person and over the phone.
- Establish payment plans and assist patients with financial assistance programs.
- Monitor accounts receivable for payment arrangements in conjunction with billing office.
Benefits
- 401(k) with an annual company profit sharing contribution
- Health insurance
- Dental insurance
- Vision insurance
- Six paid holidays
- Generous PTO accrual program for full time staff to earn up to 22 days a year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
