Financial Counselor

Sullivan County Community Hospital•Sullivan, IN

2d•Onsite

About The Position

This role involves providing financial assistance and counseling to patients, helping them navigate insurance options and manage their accounts. The Financial Counselor will be responsible for reviewing accounts, setting up payment plans, and assisting patients with financial assistance applications. The position operates in a general office environment and requires strong customer service and communication skills.

Requirements

High school graduate or equivalent
One to two years previous credit/collections experience
Possesses knowledge of business office operations
Strives for customer satisfaction when responding to all patient/customer inquiries (internal customers)
Experience using office equipment
Adapts professionally to changes in procedures and/or workload
Possesses excellent written and oral communication skills
Works independently with little supervision
Maintains concentration
Remains committed to a “cross training” philosophy for all assigned tasks
Indiana Navigator certified by the Indiana Department of Insurance

Responsibilities

Reviews accounts monthly.
Works aged trial balance and collectors desktop in a timely manner.
Reviews accounts prior to mailing final notice letters and calls on balances over $500 before recommending submission to collections.
Receives and maintains a file of accounts turned over to collections, posts agency payments, and keeps detailed records of invoices.
Acts as the main point of contact with collection agencies for account issues.
Notifies appropriate collection agency monthly of payments received in house.
Sets up monthly payment plans and monitors to ensure payments are timely.
Monitors employee balances and sets up payroll deduction if necessary.
Reaches out to past due contracts for catch up or termination if unsuccessful.
Provides excellent customer service to patients.
Helps patients with financial assistance applications and obtains the required documentation to process.
Notifies the patient by letter of approval/denial of financial assistance.
Educates customers about their insurance options with Medicaid, Healthy Indiana Plan (HIP), or the federal Health Insurance Marketplace.
Helps customers compare and determine what choices may be best for them.
Assists customers with enrollment in a qualified health plan.
Directs customers to resources available to address problems related to insurance plans.
Provides back-up phone support to billing lines daily.