Financial Counselor - Bilingual Speakers Farsi/Dari Preferred

Elica Health Centers • North Highlands, CA

2d • Onsite

About The Position

The Financial Counselor works with Elica patients and prospective patients who want to use Sliding Fee Discount Program, CPE, EWC or insurance to visit Elica. The Financial Counselor understands precisely how to verify patient coverage so that Elica can bill properly for Medical, Dental, Behavioral Health. The Financial Counselor has knowledge of Medi-Cal eligibility requirements, navigating BenefitsCal, Healthcare Option, DHA and other local programs and is able to educate patients and prospective patients and assist them in their application and renewal process. The Financial Counselor is a part of the Resource Center, but works in close contact with the Eligibility Team. The Financial Counselor attends all meetings that apply to the eligibility processes to know all news and updates in their field to give feedback when working with patients. The Financial Counselor helps with projects when the Eligibility Team needs to contact patients, call patients, schedule in-person appointments to sign forms or other tasks.

Requirements

• Associate's Degree or Equivalent Or a High School Diploma with Minimum three(3) years of experience in medical eligibility or front office clinic experience or coding and billing
• Experience in Community outreach
• Knowledge of Health Information Portability and Accountability Act (HIPAA)
• Knowledge of Local Health Plans/Programs
• Knowledge of Payer portals such as DHCS, Availity, Health Net, TriZetto
• Knowledge of DHA programs
• Computer and technology skills
• Proficient with Microsoft Office and Google Workspace (Sheets, Docs, Email, Calendar, G-drive)
• Proficiency in Dari/Farsi is required
• Ability to maintain a high level of accuracy in preparing and entering information
• Analytical and problem-solving skills
• Ability to manage multiple projects and deadlines
• Self-starter and team player
• Enthusiastic, with a high degree of initiative
• Detail oriented
• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours
• External hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date
• Subject to criminal background investigation and drug screen

Nice To Haves

• EPIC OCHIN preferred

Responsibilities

• Tracks and guides the patient until they are assigned to Elica or until the external program referral loop is closed
• Contacts patients to assist in changing providers (at the patient's request, front-desk request, or eligibility team request)
• Contacts patients to assist in changing insurance groups and insurance statuses (at the patient's or PCP request via EPIC)
• Works with eligibility assistance referrals from internal departments
• Assists patients in finding appropriate programs: assist patients in the completion of appropriate applications, portal registration, such as but not limited to those necessary to Medi-Cal application and other local programs
• Evaluates patient's documentation packets for program(s) applications readiness
• Work with Resource Center visitors who are interested in being an Elica patient but do not have insurance or are assigned to another clinic but are interested in changing
• Demonstrates cultural competency and adheres to non discriminatory practices by providing services in the patient’s language of preference either by interpreting or using third party interpretation services
• Keeps accurate records, including daily logs and monthly success stories
• Attends all job related trainings
• Attends team and department meetings
• Meets attendance requirements
• Participated in community outreach activities
• Other duties as assigned

Benefits

• 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting
• Two Anthem Blue Cross PPO plans for medical
• Dental coverage
• Vision coverage
• Employer-Funded Health Reimbursement Arrangement (HRA)
• Health Care FSA
• Dependent Care FSA
• Company-paid basic Life and AD&D Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• ID Theft Protection
• Pet Insurance
• Accrued paid time off
• Paid holidays
• Employee Assistance Plan (EAP) access (includes counseling, financial, and legal services, along with a vast library of online resources)
• Tuition Reimbursement Program
• CME/CEU reimbursement
• License reimbursement for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree