Russian Preferred

Elica Health Centers•North Highlands, CA

10d•Onsite

About The Position

The Donation Center Assistant supports the daily operations of Elica’s Resource Center, including the Community Closet and Food Pantry. This role combines inventory management, logistics, administrative tracking, and direct service to patients and community members. The position requires strong organizational skills, customer service experience in a multicultural environment, attention to detail, and strict adherence to confidentiality and HIPAA requirements. The Donation Center Assistant plays an essential role in maintaining a welcoming, orderly, and compliant environment for all visitors while ensuring accurate documentation, proper handling of donations, and smooth coordination of distribution activities.

Requirements

High school diploma or equivalent required.
Minimum 2 years of experience in customer service, logistics, warehouse support, nonprofit operations, fundraising, development, or sales preferred.
Experience working in a nonprofit or community-based organization strongly preferred.
Excellent verbal communication skills in English are required.
Bilingual or multilingual skills required.
Ability to communicate respectfully with individuals from diverse cultural backgrounds.
Proficiency in Microsoft Excel for logs, tracking, and documentation.
Basic computer skills, including Microsoft Office and Google Workspace.
Ability to accurately maintain records and follow written procedures.
Strong customer service skills with a respectful and professional demeanor.
Ability to work effectively in a multicultural and multilingual environment.
Highly organized, detail-oriented, and reliable.
Ability to multitask and prioritize responsibilities in a fast-paced setting.
Team-oriented with the ability to follow directives and established procedures.
Current and valid California driver’s license required.
Proof of personal vehicle and auto insurance required for use of personal vehicle during work hours.
External hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date.
Subject to criminal background investigation and drug screen.
Frequent standing, walking, bending, reaching, and use of hands.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Bilingual Spanish/Farsi/Russian Preferred

Responsibilities

Participate in the daily operations of the Donation Center, including the Community Closet and Food Pantry.
Sort, organize, and restock donated clothing, food, and household items.
Greet visitors and patients in a respectful and welcoming manner.
Distribute items according to established rules and eligibility guidelines.
Demonstrate detailed knowledge of Donation Center rules and ensure visitors follow them.
Monitor and maintain donation areas to ensure cleanliness, safety, and organization.
Accurately record all distribution and inventory activities in Excel-based logs and tracking systems.
Maintain inventory accuracy and assist with periodic counts and audits.
Complete required donation and distribution documentation.
Ensure proper handling of sensitive information and compliance with HIPAA during all patient-facing interactions.
Complete work-related travel and assignments as required, using a personal vehicle.
Transport items back to the Donation Center and complete unloading, sorting, and storage.
Assist with loading and unloading food and donated items at distribution sites.
Participate in outreach and community events, including occasional weekend events.
Support on-site and off-site distribution activities as assigned.
Assist in maintaining cleanliness and order in the Donation Center and office areas as needed.
Perform cleaning tasks when necessary (e.g., refrigerators, windows, common areas).
Work closely with Elica Health Centers, Resource Center, Social Care, CalAim teams staff to ensure smooth operations.
Follow all organizational policies and procedures, including timekeeping, breaks, and attendance requirements.
Adhere to confidentiality, HIPAA, and safety standards at all times.
Perform other related duties as assigned.

Benefits

403(b) retirement plan with up to 4% employer matching and 100% immediate vesting
Two Anthem Blue Cross PPO plans for medical coverage
Dental coverage
Vision coverage
Employer-Funded HRA to cover out-of-pocket medical costs
Health Care FSA
Dependent Care FSA
Company-paid basic Life and AD&D Insurance
Optional enhanced protection benefits like Hospital Indemnity, Critical Illness, and Accident Insurance
ID Theft Protection
Pet Insurance
Accrued paid time off
Paid holidays
Employee Assistance Plan (EAP) access (includes counseling, financial, and legal services, plus online resources)
Tuition Reimbursement Program
CME/CEU and license reimbursements for eligible roles