Financial Counselor - Star Community Health

St. Luke's University Health Network•Allentown, PA

26d

About The Position

The Financial Counselor provides prompt and courteous reception and processes customer and patient inquiries. The role also reviews, processes, and approves or denies applications for the Star Community Health Sliding Fee Discount Program in accordance with HRSA requirements. The Financial Counselor meets with patients to assess financial needs, explains their payment responsibilities, supports enrollment in available insurance and assistance programs, and ensures applications are complete and ready for audit.

Requirements

High school diploma or equivalent.
Excellent customer service and interpersonal skills.
General computer experience, including data entry.
Knowledge of medical terminology.

Nice To Haves

Office-setting customer service experience.
Insurance background.
Bilingual ability.

Responsibilities

Meet with patients at or before their first appointment to review the Star Community Health Sliding Fee Discount Program and determine their financial needs.
Meet annually with enrolled Sliding Fee Discount Program patients to review income and eligibility for continued enrollment.
Process, review, and approve or deny applications according to HRSA requirements.
Ensure applications are audit ready.
Explain patients’ financial responsibilities clearly.
Review sliding fee applications 60 days before expiration and contact patients to renew them.
Use PA Compass to help patients enroll in Medicaid programs and research alternative government funding programs.
Use Pennie.com to help patients obtain affordable insurance coverage.
Complete tasks assigned through work queues in a timely manner according to department expectations.
Connect patients with local hospitals’ financial assistance or charity care programs and help them submit applications.