Financial Counselor | On-Site | Full time

Gritman Medical Center•Moscow, ID

5d•Onsite

About The Position

Gritman Medical Center is seeking a Financial Counselor to serve as the primary contact for patient reimbursement issues, focusing on assisting uninsured and underinsured patients. The ideal candidate will screen and enroll patients in financial assistance programs, educate them on fiscal responsibilities, and develop payment plans. This role requires exceptional customer service, both in person and over the phone, to foster positive patient relationships and ensure prompt reimbursement.

Requirements

Minimum of three years of relevant experience demonstrating strong communication and organizational skills.
Broad knowledge of governmental assistance programs and application processes.
Familiarity with statutes and regulations impacting patient financial discussions (e.g., 501(r)).
Strong verbal and written communication skills.
Ability to translate complex medical and administrative language into patient-friendly terms.
High attention to detail and ability to work independently.

Nice To Haves

Associate degree in healthcare administration or equivalent college coursework.
Experience in financial counseling, eligibility screening, or Medicaid application processing.
Community outreach experience is a plus.

Responsibilities

Screen and enroll patients in assistance programs, including Medicaid and other scholarship programs.
Assist with financial assistance applications and process approvals or denials promptly.
Collaborate with Case Managers to maximize funding opportunities for patients.
Provide explanations of billing statements, insurance benefits, and financial terms.
Respond to patient inquiries and complaints, ensuring timely resolutions.
Communicate payment options and arrange payment plans per hospital guidelines.
Process daily paperwork, document patient interactions, and maintain confidentiality.
Ensure compliance with federal, state, and organizational regulations.
Attend and contribute to team meetings and organizational training.
Collect outstanding payments and make collection calls on past-due accounts.
Provide requested information to legal teams and collection agencies as needed.