Financial Counselor |Gainesville, Florida | Full-Time | Days

UF Health • Ocala, FL

13d

About The Position

The Financial Counselor delivers excellent patient-centered service by facilitating established financial processes that enable and expedite billing and collection of professional services. Duties include entering charges, applying coding and billing rules, maximizing collections, verifying insurance, obtaining service authorizations, reviewing patient account details, and providing financial counseling to patients. The role is accountable for resolving front-end edits, rejections, and information requests to achieve practice goals. The position interacts directly with internal and external customers and may require floating to other UFHP practices or adjusting work time as needed for staffing.

Requirements

• High school diploma or equivalent.
• Two years of business, financial, or physician practice experience; preferably in patient accounts, billing, or collections.
• Strong communication, organization, and problem-solving skills.
• Ability to professionally collect payments and provide financial counseling to patients.
• Demonstrated ability to multitask, prioritize responsibilities, and resolve issues effectively.
• Ability to work collaboratively in a team environment while maintaining a high level of customer service.

Nice To Haves

• Knowledge of CPT and diagnosis coding.
• Experience with the EPIC system.
• A four-year degree may substitute for two years of required financial or physician office experience.
• An associate degree or equivalent coursework may substitute for one year of required experience.

Responsibilities

• Enter charges and apply coding and billing rules.
• Maximize collections and professionally collect patient payments.
• Verify insurance and obtain authorizations for services.
• Review patient account details and provide financial counseling to patients.
• Resolve front-end edits, rejections, and information requests to achieve practice goals.
• Interact directly with internal and external customers of the practice.
• Float to other UFHP practices or flex work time as needed for staffing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED