Financial Counselor | Pre-Arrival Access Services

Singing River Health System • Pascagoula, MS

17h • Onsite

About The Position

The Financial Counselor represents the patient and Singing River Health System (SRHS) in all aspects of patient responsibility in a joint effort to resolve all patient amounts due in a feasible and amicable manner. He/She handles questions regarding patient accounts in an efficient and timely manner while displaying empathy and professionalism. The Financial Counselor educates patients and their families as to the SRHS policy and procedures regarding various payment sources for services rendered. This requires fundamental knowledge of Singing River Health System policies and the various payment options available to a patient including financial assistance. The Financial Counselor identifies/screens patients for possible assistance program eligibility. He/She is responsible for careful financial evaluation of patients while taking appropriate actions that are most beneficial to SRHS and giving the proper level of consideration to the patient. The Financial Counselor must have a neat and professional appearance; be firm and decisive, yet courteous, tactful, considerate and show concern and empathy for the patient/family. This individual must be keen, alert and have the ability to effectively communicate with people from various education backgrounds. He/She must have the knowledge and confidence to make decisions regarding methods of payment in a self-supervised manner. The Financial Counselor must demonstrate the ability to work with frequent interruptions.

Requirements

• High School Graduate, or equivalent, required.
• A minimum of one (1) year experience in medical terminology, insurance regulations, professional billing procedures, and collection regulations required.
• A minimum of one (1) year customer service experience performing registration, scheduling, and insurance verification required.

Nice To Haves

• College courses in healthcare, business, or finance preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR), Certified/recognized as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) is preferred.
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
• One (1) years’ financial counselor experience preferred or a minimum of at least three (3) years’ previous experience in healthcare revenue cycle related field with an emphasis on insurance and billing.
• A minimum of one (1) year experience as a Medical Assistant preferred.

Responsibilities

• Represents the patient and Singing River Health System (SRHS) in all aspects of patient responsibility in a joint effort to resolve all patient amounts due in a feasible and amicable manner.
• Handles questions regarding patient accounts in an efficient and timely manner while displaying empathy and professionalism.
• Educates patients and their families as to the SRHS policy and procedures regarding various payment sources for services rendered.
• Identifies/screens patients for possible assistance program eligibility.
• Responsible for careful financial evaluation of patients while taking appropriate actions that are most beneficial to SRHS and giving the proper level of consideration to the patient.
• Demonstrates the ability to work with frequent interruptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED