Pre-Arrival Specialist | SRH Pre-Arrival Access Services

Singing River Health System•Pascagoula, MS

22h•Onsite

About The Position

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day. The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources. The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians’ office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

Requirements

High school diploma or equivalent required
Familiarity with pre-procedure preparations
Ability to communicate pre-procedure preparations properly to patients/guardians and physicians' offices
Ability to work closely with departmental nurses or staff to communicate scheduling conflicts
Ability to work with Patient Access Registration Specialists and Financial Counselors to facilitate pre-registration
Keen mental faculties/assessment and decision making abilities
Superior communication/speaking/enunciation skills to receive and give information in person and by telephone
Strong written and verbal communication skills
Emotional stability conducive to dealing with high stress levels
Ability to work under pressure and meet deadlines
Attention to detail
Ability to multi-task in complex situations
Ability to maintain collaborative and respectable working relationships
Superior customer service skills and professional etiquette
Proficient knowledge and ability to use a computer (keyboard proficient)
Proficient ability to use other office technology (i.e., telephone, fax, etc.)
Proficient knowledge of MS Outlook and Word

Nice To Haves

Some college preferred
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred
De-escalation training completed by the end of position orientation (90 days)
Appropriate level of de-escalation training
Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred

Responsibilities

Scheduling appointments
Performing pre-certification and authorization as needed
Completing benefit collection
Completing other pre-registration functions for outpatient procedures
Answering calls timely and professionally
Capturing correct patient demographic information
Maintaining data integrity of patient information
Scheduling appointments at appropriate times
Communicating pre-procedure preparations to patients/guardians and physicians' offices
Communicating scheduling conflicts to departmental nurses or staff
Facilitating pre-registration of scheduled patients with Patient Access Registration Specialists and Financial Counselors