Marketing Representative- Pre Arrival

Hilton Grand Vacations • Honolulu, HI

1d • Onsite

About The Position

Hilton Grand Vacations is seeking experienced Marketing Representatives to proactively contact owners and guests before their vacation, create a personalized concierge experience, and successfully book qualified resort preview appointments and timeshare tours. As a Pre Arrival Marketing Representative, you'll be the first point of contact in helping guests enhance their upcoming vacation experience.

Requirements

• Validated experience in tours and activities sales or concierge services, with a demonstrated track record of meeting or exceeding sales and booking goals.
• Minimum 1 year of customer service experience (hospitality, retail, call center, or similar customer-facing environment).
• Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional, service-focused experience.
• Excellent verbal and written communication skills.
• Demonstrated ability to multitask, balance priorities, and work effectively in a fast-paced environment.
• Ability to work independently, apply critical thinking, and collaborate successfully in a team setting.
• Computer literate with the ability to learn customer service software applications and tools.
• Schedule Flexibility: must be able to work all days and shifts, including weekends and holidays
• High School Diploma/GED

Nice To Haves

• Previous sales-related call center experience and/or timeshare marketing experience.
• Previous knowledge of Salesforce applications (or similar CRM experience).
• Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities.

Responsibilities

• Proactively contact Owners and guests through outbound calls and email prior to arrival.
• Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments.
• Recommend and assist with booking tours, activities, excursions, events, and approved vacation experiences.
• Build rapport and create excitement around each guest's upcoming travel plans.
• Manage assigned lead lists and achieve daily outbound call expectations.
• Maintain accurate documentation and call dispositions within company systems.
• Promote HGV Ultimate Access events and approved offerings.
• Collaborate with leadership to resolve guest concerns and deliver exceptional service.
• Maintain compliance with all company policies, procedures, and quality standards.

Benefits

• Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
• Generous Paid Time Off: Vacation, sick time, and paid parental leave.
• Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
• Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED