Financial Counselor (Full Time, Days. Bilingual Preferred)

St. Luke's University Health Network•Easton, PA

13d•Onsite

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Requirements

High school graduate or equivalent required.
One to two years of healthcare experience, billing department or insurance related field.
Minimum of one to two years’ work experience with hospital admitting or as a payer, hospital business office or related business area.
Basic accounting and medical terminology to include ICD9, ICD10, and CPT coding.
Overall knowledge of the revenue cycle and accounts receivable required.
Knowledge of billing requirements, financial counseling and payment options/collections.

Nice To Haves

Bilingual (English/Spanish) Preferred
Prior experience with analyzing insurance coverage and benefits a plus.

Responsibilities

Responsible for prompt, courteous reception and processing of all customer/patient inquiries as well as accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients.
Insuring that all Medicare Patients have the following: IMM Signatures within 48 hours or letters sent out; MSP Screens completed accurately.
Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare.
Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep.
Processing PATHS close out letters.
Referring patients to PATHS via and documenting on I drive.
Following up on any Email/mail requests.
Answering Financial Counseling Phone line and taking off messages daily.
Answering Walk in Billing questions.
Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues.