Financial Counselor II - ONSITE

Community Health Systems Professional Services Corporation•Knoxville, TN

14h•Onsite

About The Position

The Financial Counselor II ensures accurate processing of patient accounts, including insurance verification, financial counseling, and payment arrangements. This role serves as a resource for complex or escalated financial inquiries and works closely with patients, clinical staff, and Care Management to promote financial transparency and timely resolution of patient accounts. The Financial Counselor II may assist with procedure deferrals and handles incoming patient calls and walk-ins. This is a part-time, 100% onsite position; it is not hybrid or remote.

Requirements

2–4 years of experience in hospital registration, billing, or financial counseling.
Strong working knowledge of insurance verification, billing processes, and financial assistance programs.
Excellent communication and interpersonal skills.
Ability to handle sensitive information and maintain confidentiality.
Proficiency with patient accounting systems and Google and Microsoft platforms and applications.
Strong problem-solving skills and ability to work independently.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
1–3 years of experience in financial counseling.

Responsibilities

Reviews daily admissions and missed opportunity reports to ensure payment sources are identified and financial counseling is provided.
Establishes patient payment arrangements in accordance with departmental guidelines.
Completes financial assistance applications accurately and guides patients through the process.
Processes adjustment requests and monitors updates to patient accounts for accuracy.
Documents account-related activities and communications in the appropriate system using standardized comment types.
Responds to patient questions about account and insurance information and ensures calls are returned promptly.
Monitors assigned accounts for adherence to payment programs and follows up on non-compliance.
Communicates with patients before visits, during hospitalization, and after discharge to support account resolution and point-of-service collections.
Collaborates with peers, department staff, and leaders to support positive patient experiences and address concerns.
Investigates and resolves patient issues, escalating to leadership or researching additional information as needed.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.