Financial Counselor

Maple Heights Behavioral Health • Fort Wayne, IN

7d

About The Position

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. The role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records. The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. As a patient-facing role in a behavioral health environment, it requires compassion, empathy, patience, and emotional intelligence when assisting patients through challenging situations.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in healthcare financial counseling, patient access, billing, or a related field.
• Extensive knowledge of commercial insurance, Medicare, and Medicaid.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.
• Compassion, empathy, patience, and emotional intelligence when working with patients in challenging situations.

Nice To Haves

• Five years of collecting experience is preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care and administrative adjustment requests, and arrange payment plans as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED