Financial Counselor- Behavioral Health

Rochester Regional Health

5d•$18 - $23•Onsite

About The Position

Works with patients to assure that they meet their financial obligations to Rochester Regional Health System.

Develop and maintain the co-pay collection process in multiple buildings within Behavioral Health.
Initiate contact with Patients/Family members at the time of service when self pay balances are not made. Secure payment/payment arrangements.
Continuously meet with patients to carry out their payment arrangements.
Monitor patient billing accounts regularly to assess payment compliance.
Reduce bad debts within assigned areas by goal and objective amounts.
Assess patient financial information to identify patients that may qualify for Financial Assistance or FHP.
Complete Financial Assistance applications as needed and collect all necessary financial documentation.
Work monthly Medicaid report and follow up on identified insurance changes.
Work with Financial Case Management team to monitor status of Medicaid pending applicants.
Acts as a liaison between clinical, physician and Patient Accounting staff.
Responsible for compiling data for co-pay reporting monthly.
Researches issues/problems related to cash flow/hospital receivable, developing and implementing plans as needed.
Interacts regularly with clinical staff regarding patients failing to meet financial obligations.
Travel between Behavioral Health sites as needed to perform job duties.
Update billing accounts as needed with new insurance/demographic information.
Any other duties as assigned by Front End Coordinator or Behavioral Health Administrator.