Financial Coordinator - Tickets

Indianapolis Motor Speedway•Indianapolis, IN

3d•Onsite

About The Position

The Financial Coordinator is responsible for maintaining the accuracy, integrity, and security of financial data for Indianapolis Motor Speedway (IMS) and other supported tracks. This role provides financial, accounting, and administrative support to the Ticket Department by ensuring transactions are processed accurately, reconciled promptly, and reported effectively. You’ll also partner with the Vice President of Ticket Sales and Service to develop, monitor, and forecast departmental budgets while supporting fraud prevention, compliance, and event operations. In this role, you’ll collaborate across departments and help ensure the financial side of our ticketing operations runs smoothly in a fast-paced environment.

Requirements

A minimum of one to two years of professional experience in accounting, finance, cash management, or a related field is required
High level of integrity and ability to maintain confidentiality.
Proficiency in Microsoft Office products, with strong Excel skills.
Ability to identify problems and develop effective solutions.
Solid knowledge of accounting and cash-management practices.
Effective communication and relationship-building skills.
Highly motivated and resourceful self-starter.
Strong customer service skills and a service-oriented mindset.
Proactive, efficient, flexible, resilient, organized, and team-oriented.
Ability to work independently and collaboratively as part of a team.
Ability to prioritize and follow up on tasks while managing multiple responsibilities efficiently and accurately.
Positive attitude.
Alignment with Penske Entertainment’s core values and standards.
Bachelor’s degree in Accounting, Finance or Business Administration or related field from accredited college/university.

Nice To Haves

Occasional travel may be required.

Responsibilities

Provide financial, accounting and administration support for Ticket Department activities, including managing cash receipts, tracking and reconciling credit card transactions, processing customer credits and refunds, reconciling funds and transactions, processing purchasing card expenses and employee reimbursements, managing payroll processing and timesheet administration, completing monthly accounting responsibilities, and preparing and reconciling month-end cash and check deposits.
Monitor and help prevent fraudulent activity using Kount/Ekata and SCORE, collaborate with Ticketing, IT, and Information Systems teams to optimize fraud-detection processes and system integrations, develop and maintain fraud-review rules, partner with Kount/Ekata support, and manage and resolve credit card disputes and chargebacks.
Assign, print, and distribute contractual tickets, coordinate with Contract Administration and Premium Sales teams for accurate ticket allocations, and use CRM and ticketing systems to process contractual ticket orders.
Maintain proficiency in required systems (Microsoft Office, SCORE, Kount/Ekata, CRM, Great Plains, etc.), monitor adherence to PCI compliance standards and provide training, and develop and deliver fraud-prevention training.
Assist Vice President, Ticket Sales and Service with budget preparation, monitoring, forecasting, and purchasing and inventory management.
Partner with Accounting and Financial Operations Teams to determine cash-on-hand requirements, resolve reconciliation discrepancies, investigate and resolve issues with Ticket Office-issued checks, support annual audit preparation, and develop meeting agendas and lead IMS Marketplace payout-review meetings.
Collaborate with IT and Accounting Teams to perform weekly reconciliation reviews, manage monthly SCORE cash reconciliations, research monthly SCORE accounts receivable discrepancies, maintain product coding, and develop agendas and lead biweekly cross-functional meetings.
Support IT and Ticketing teams with the setup and operation of mobile point-of-sale (POS) devices, support the financial aspects of bag-sale operations, prepare post-event reports, and monitor event specific accounts receivables.
Manage Brickyard Bucks and Penske Bucks orders, inventory, and distribution.
Provide customer service support during peak periods by responding to customer inquiries, processing ticket renewals, upgrades and applications, and preparing and fulfilling ticket orders.
Demonstrate commitment to the organization's Vision, Mission and Values.
Perform other duties as assigned.