Financial Center Manager - Houston West

Bank of America•Sugar Land, TX

17h•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, establishes a client-centric and risk-focused culture, and helps clients achieve their financial goals. The role is accountable for operational excellence and cohesive execution. The position is open across the entire market. The specific financial center location will be based on business needs. If offered the position, the manager will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. Bank of America maintains an in-office culture with role-specific attendance requirements and an appropriate level of flexibility. The manager may also be responsible for managing associates. Managers at this level are expected to foster inclusion, improve end-to-end processes and data-driven decision-making, connect team contributions to the company’s purpose and strategy, oversee risk controls and governance, coach organizational performance, manage resources, support succession planning, and mobilize the bank’s capabilities to meet client needs.

Requirements

At least 1 year of leadership experience demonstrated through coaching, training, or motivating a diverse work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
Confidence identifying solutions based on client needs and resolving problems independently or involving others as appropriate.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Flexibility to work weekends and/or extended hours as needed.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

At least 1 year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Break down barriers to create an inclusive environment that supports company diversity and inclusion goals.
Challenge end-to-end process efficiency and effectiveness, champion data-driven decision-making, and remove obstacles to optimize operations.
Contribute to enterprise strategy and influence messaging that connects team contributions to business purpose, results, and success.
Inspect and challenge risk controls, governance, and culture to ensure timely identification, escalation, debate, and remediation of risk.
Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance.
Allocate and manage resources to drive short- and long-term profitability.
Inspect and manage bench health to support organizational succession and enterprise talent needs.
Mobilize organizational resources to deliver the bank’s capabilities to meet client needs and gain competitive advantage.