Financial Center Manager - Sumter Highway Financial Center

Bank of America•Columbia, SC

5d•Onsite

About The Position

At Bank of America, the Financial Center Manager helps make financial lives better through client connections and Responsible Growth. The role manages a financial center and its employees day to day, operating as a business owner and fostering a team environment. The manager establishes a client-centric and risk-aware culture, helps clients achieve financial goals, and ensures operational excellence and cohesive execution. Bank of America describes its workplace as inclusive and committed to teammate wellness, career development, and an in-office culture supporting collaboration, engagement, and development. The position may include responsibility for managing associates. Managers are expected to foster inclusion; apply process knowledge and data-driven decision-making; communicate clearly; identify, escalate, and resolve risk; coach and develop employees; manage expenses; recruit and support talent mobility; and deliver business outcomes through effective team management and routines. The role requires working weekends and/or extended hours and may require scheduling at any financial center location within a reasonable distance. It is a first-shift position scheduled for 40 hours per week.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
Effective, confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines, act appropriately for clients and the bank, and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.
40 hours per week; first shift.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.
Skills in coaching, customer service, management, customer and client focus, performance management, talent development, business operations management, recruiting, result orientation, risk management, sales performance management, inclusive leadership, leadership development, prioritization, problem solving, and referral management.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and encourage process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely, motivate employees, explain the rationale behind decisions, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support career growth through talent mobility.
Deliver results through effective team management, structure, and routines.