Financial Center Manager

Fulton Bank • Wynnewood, PA

4d • Onsite

About The Position

The Financial Center Manager leads all aspects of financial center performance and drives sales growth and service excellence while fostering a culture of success. The role focuses on talent development, individual and team sales performance with consumer and small business clients, community engagement, operational excellence, and strategic leadership to achieve the financial center’s goals and overall success for Fulton. This is a full-time career opportunity of approximately 40 hours per week, based at the Wynnewood financial center in Wynnewood, Pennsylvania. The manager must be available to work around branch operating hours; Sundays are not required.

The manager uses Fulton’s sales process and Customer Relationship Management (CRM) tool to support sales growth, build customer relationships, coach employees, and handle complex or escalated customer inquiries. The role also develops community and small business relationships, oversees operational and compliance processes, manages team performance and staffing, and contributes to broader business and corporate initiatives.

Employees are expected to understand and follow applicable compliance programs, regulations, policies, and procedures; complete assigned compliance training by its due dates; identify compliance risks; and escalate risks to the appropriate level of management. This position may require registration in the Nationwide Mortgage Licensing System and Registry; incumbents who must register will be notified in writing.

The annual salary range is $64,700 to $107,900. The role is eligible for a short-term incentive compensation plan subject to individual and company performance. Fulton Bank offers a comprehensive benefits package to eligible employees.

Requirements

• Bachelor’s degree in Business or another applicable specialty, or equivalent experience.
• At least 5 years of experience in banking, financial services, or sales.
• At least 3 years of experience leading sales, operations, or risk management.
• Ability to motivate a sales team, set expectations, and drive accountability.
• Small Business Banking acumen.
• Collaboration skills.
• Passion and enthusiasm for meeting and exceeding goals.
• Must be authorized to work in the United States without current or future work-visa sponsorship.

Responsibilities

• Drive sales growth for new and existing consumer and business customers by using Fulton’s sales process and CRM tool.
• Set employee performance expectations and development plans, identify improvement areas, and establish actionable goals.
• Build and maintain customer relationships, including onboarding new clients and developing existing relationships.
• Handle complex and escalated customer inquiries professionally and efficiently.
• Coach and mentor financial center employees using Fulton coaching models, feedback, role play, personalized learning, and other support.
• Build a local community network and identify opportunities to promote small business banking products and services.
• Participate in networking, community activities, and non-profit boards or committees to position Fulton as a community partner.
• Oversee internal processes and procedures and ensure compliance with risk management initiatives and regulations.
• Evaluate and improve operational efficiency to support profitability and exceptional customer experience.
• Plan, assign, and evaluate team work; screen and select candidates; set goals; monitor volume, workflow, and quality; and manage performance appraisals and pay recommendations.
• Contribute to broader business and corporate initiatives, reinforce strategic goals, lead through organizational change, and partner with the Commercial segment.
• Champion cultural activities and participate in focus groups and task forces to drive continuous improvement.
• Read, understand, and follow assigned compliance programs, regulations, policies, and procedures; complete compliance training by established due dates; identify compliance risks and escalate them appropriately.
• Perform other duties as assigned by the manager.

Benefits

• Medical plans with prescription drug coverage.
• Flexible spending account or health savings account, depending on the medical plan selected.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) program with employer match.
• Employee Stock Purchase Plan.
• Paid time off programs, including holiday pay.
• Paid volunteer time.
• Disability insurance coverage.
• Maternity and parental leave.
• Adoption assistance.
• Educational assistance.
• Wellness program with financial incentives.
• Short-term incentive compensation plan, subject to individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager