Financial Center Manager

Fulton Bank•Ardmore, PA

5d•$64,700 - $107,900•Onsite

About The Position

This is a full-time career opportunity of approximately 40 hours per week based at the Wynnewood financial center in Wynnewood, Pennsylvania. The manager must be available to work around branch operating hours; the branch is not open Sundays. The Financial Center Manager leads financial center performance and drives sales growth and service excellence while fostering a successful team culture. The role focuses on talent development, individual and team sales performance with consumer and small business clients, community engagement, operational excellence, and strategic leadership to achieve the financial center’s goals and contribute to Fulton’s overall success. The manager builds customer relationships, coaches employees, develops business and community connections, oversees operational and regulatory compliance, manages team performance, and contributes to wider business and corporate initiatives. The role may also include other duties assigned by the manager. Employees are responsible for understanding and following applicable compliance programs, regulations, policies, and procedures; completing assigned compliance training on time; identifying relevant compliance risks; and escalating those risks to the appropriate management level. The position is eligible for a short-term incentive compensation plan subject to individual and company performance. The salary range is $64,700 to $107,900 annually, with specific compensation determined based on factors including knowledge, skills, work experience, licenses, and credentials, and potentially varying by geographic location. The role may require registration in the Nationwide Mortgage Licensing System and Registry; employees who must register will be notified in writing. Candidates must be authorized to work in the United States without current or future Fulton Bank sponsorship for a work visa.

Requirements

Bachelor’s degree in business or another applicable specialty, or equivalent experience.
At least 5 years of experience in banking, financial services, or sales.
At least 3 years of experience leading sales, operations, or risk management.
Ability to motivate a sales team, set expectations, and drive accountability.
Small business banking acumen.
Collaboration skills.
Passion and enthusiasm for meeting and exceeding goals.
Must be authorized to work in the United States without current or future Fulton Bank sponsorship for a work visa.

Responsibilities

Use Fulton’s sales process and Customer Relationship Management (CRM) tool to drive sales growth among new and existing consumer and business customers.
Set employee performance expectations and development plans, identifying improvement areas and establishing actionable goals.
Build and maintain customer relationships, onboard new clients, nurture existing relationships, and handle complex customer inquiries.
Coach and mentor employees using Fulton coaching models, feedback, role play, customized learning, and individualized support.
Build a local community network and identify opportunities to promote small business banking products and services.
Participate in networking and community activities, including serving on nonprofit boards or committees, to position Fulton as a community partner.
Oversee internal processes and procedures and ensure compliance with risk management initiatives and regulations.
Evaluate and improve operational efficiency to support profitability and an exceptional customer experience.
Handle escalated customer issues professionally and efficiently.
Plan, assign, and evaluate the financial center team’s work; screen and select candidates; coach employees; and establish goals and objectives.
Monitor team volume, workflow, and quality, and manage performance, including appraisals and pay recommendations.
Contribute to broader business and corporate initiatives, reinforce strategic goals, lead through organizational change, and partner with the Commercial segment.
Champion cultural activities and participate in focus groups and task forces to drive continuous improvement.
Perform other duties as assigned by the manager and fulfill assigned compliance responsibilities.

Benefits

Medical plans with prescription drug coverage.
Flexible spending account or health savings account, depending on the medical plan selected.
Dental and vision insurance.
Life insurance.
401(k) program with employer match.
Employee Stock Purchase Plan.
Paid time off programs, including holiday pay.
Paid volunteer time.
Disability insurance coverage.
Maternity and parental leave.
Adoption assistance.
Educational assistance.
Wellness program with financial incentives.
Short-term incentive compensation plan, subject to individual and company performance.