Financial Center Manager- Lower Makefield

Penn Community Bank•Yardley, PA

18h

About The Position

The Financial Center Manager manages and grows the Business Banking portfolio for businesses with sales revenue under $3 million and manages a tier 2/3 branch with significant market growth opportunities, complex transactions, and/or a de novo market. The role leads branch performance and outside business development, develops sales strategies, acquires and retains customers, and cultivates existing relationships. The manager builds knowledge of Penn Community Bank’s retail and commercial products and services and coaches the team to provide technology-enabled interactions, solutions, and advice-oriented consultations that support clients’ financial well-being. The manager is responsible for talent acquisition, onboarding, coaching, and development, and leads a high-performing team focused on growth, risk mitigation, collaboration, employee engagement, and positive customer experiences. Branch management responsibilities include operations, administration, staffing, audits, compliance, security, and participation in sales and service campaigns. The position must comply with applicable regulations, Bank policies and procedures, privacy and ethics standards, and required training. The role works in a traditional office environment. The branch operates six days a week, Monday through Saturday, with hours varying by location. Branch team members are required to work at least two Saturdays per month.

Requirements

At least two years of banking experience or experience in a comparable field.
At least two years of supervisory experience.
Excellent customer service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with team members and customers.
Strong supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multitask and remain organized.
Ability to achieve sales goals through relationship-based selling techniques.
Must meet NMLS requirements.
Ability to use sound judgment when making decisions on behalf of the Bank.

Nice To Haves

Bachelor’s degree from a four-year college or university preferred; a comparable combination of education and experience may be considered.

Responsibilities

Manage and grow the Business Banking portfolio for businesses with sales revenue under $3 million.
Manage a tier 2/3 branch with substantial growth opportunities, complex transactions, and/or a de novo market.
Plan and execute priorities to drive branch performance, including outside business development.
Identify, develop, and implement sales strategies to acquire new business opportunities.
Cultivate and nurture existing customer relationships.
Develop knowledge of the Bank’s retail and commercial products and services.
Coach the team to engage customers in technology-enabled interactions and provide solutions and advice-oriented consultation.
Acquire, onboard, coach, and develop talent.
Lead a high-performing team that drives acquisition and growth, mitigates risk, maintains collaborative partnerships, and promotes employee engagement and positive customer experiences.
Manage branch operations, administration, staffing, audits, compliance, and security.
Manage team participation in assigned branch sales and service campaigns.
Comply with applicable regulations, employment laws, Bank policies and procedures, and internal privacy and ethics standards.
Participate in annual compliance and other job-related training.
Maintain frequent contact with current and potential customers about products and services and represent the Bank through community involvement and volunteerism.