Financial Center Manager- Lower Makefield

Penn Community Bank•Lower Makefield Township, PA

About The Position

The Financial Center Manager manages and grows the Business Banking portfolio for businesses with under $3 million in sales revenue and oversees a tier 2/3 branch with significant market-growth opportunities, complex transactions, and/or a de novo market. The manager leads branch performance through planning, execution, sales, business development, customer relationship management, and effective use of the Bank’s retail and commercial products and services. The role coaches and develops a high-performing team, supports customer interactions that use technology and provide advice-oriented solutions, and is responsible for talent acquisition, onboarding, retention, and employee engagement. The manager also oversees branch operations, administration, staffing, audits, compliance, security, and participation in sales and service campaigns. The position reports to the Regional Retail Manager and involves regular contact with Bank employees, current and potential customers, and community organizations.

Requirements

At least two years of banking experience or experience in a comparable field.
Two years of supervisory experience.
Excellent customer service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with team members and customers.
Strong supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multitask and remain organized.
Ability to achieve sales goals through relationship-based selling techniques.
Must meet NMLS requirements.
Ability to use sound judgment when making decisions on behalf of the Bank.

Nice To Haves

Bachelor’s degree from a four-year college or university; a comparable combination of education and experience may be considered.

Responsibilities

Manage and grow the Business Banking portfolio for businesses with under $3 million in sales revenue.
Oversee a tier 2/3 branch with high market-growth opportunities, complex transactions, and/or a de novo market.
Plan and execute priorities to drive all aspects of branch performance, including outside business development.
Identify, develop, and implement sales strategies to acquire new business opportunities.
Cultivate and nurture existing customer relationships.
Develop a strong knowledge of the Bank’s retail and commercial products and services.
Coach the team to engage customers in technology-enabled interactions and provide solutions and advice-oriented consultation that supports customers’ financial well-being.
Acquire and retain talent through effective onboarding, coaching, and development.
Lead and coach a high-performing team that drives acquisition growth, mitigates risk, develops collaborative partnerships, and promotes employee engagement and positive customer experiences.
Manage branch operations, administration, staffing, audits, compliance, and security.
Manage team participation in assigned branch sales and service campaigns.
Comply with applicable regulations, Bank policies, procedures, privacy standards, and ethics standards.
Participate in annual compliance and other job-related training.
Represent the Bank through community involvement and volunteerism.
Perform additional duties as required.