Financial Center Manager - Acacia Park

Bank of America • Colorado Springs, CO

22d • Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role is responsible for operational excellence and cohesive execution. It may also include managing associates.

Bank of America emphasizes Responsible Growth, an inclusive and supportive workplace, and an in-office culture that promotes collaboration, engagement, and career development. This position is based at the Acacia Park financial center in Colorado Springs, Colorado. It is a first-shift role scheduled for 40 hours per week and may require weekend or extended hours, including assignments at another financial center within a reasonable distance.

The position pays an annualized salary of $76,500 to $109,200, with offers determined by experience, education, and skill set. It is eligible for an annual discretionary incentive award and company benefits, including access to paid time off.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Strong work ethic, self-motivation, and focus on results in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment to delivering experiences that improve clients' financial lives.
• Ability to identify solutions based on client needs and resolve problems independently or with support as needed.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working toward individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees in business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clearly and concisely, motivating employees and connecting their contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support career mobility.
• Deliver results through effective team management, structure, and routines.

Benefits

• Access to paid time off.
• Benefits eligibility.
• Annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business and/or group performance, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED