Financial Center Manager - K Street Financial Center

Bank of America•Washington, DC

2d•$76,500 - $109,200•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution, while supporting the development and performance of employees. The position is based at the K Street Financial Center in Washington, DC. It is an in-office role, with a first-shift schedule of 40 hours per week. The manager must be able to work weekends and/or extended hours and may be scheduled at another financial center within a reasonable distance. The role is eligible for a base salary of $76,500 to $109,200 annually, with offers determined by experience, education, and skill set. It is also eligible for an annual discretionary incentive plan. The position is benefits eligible and includes access to paid time off and employee resources and support.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results while acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to improving clients’ financial lives.
Confidence identifying solutions based on client needs and resolving problems independently or with assistance as appropriate.
Effective and confident communication skills, including comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Ability to work weekends and/or extended hours, including possible scheduling at any financial center within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees in business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise communications that motivate, explain the reasons behind decisions, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.