Senior Banker - Eads Street Financial Center

Bank of America•Arlington, TX

1d•Onsite

About The Position

At Bank of America, Senior Bankers help make financial lives better through client connections and responsible growth. This role is the first point of contact for financial center clients, uncovering the personal banking needs of individual and small business clients, offering appropriate solutions, and connecting clients with specialists. The Senior Banker deepens client relationships through platform services, supports self-service and transactional activities, and provides exceptional client care. The role also proactively connects with clients through outbound calls and consistent follow-up routines. The position partners with teams to deliver consumer and small business solutions, services, and strategies that help clients navigate their priorities. It educates clients on self-service technologies, uses available resources and processes to deliver an accurate and effective experience, and follows applicable procedures, laws, and guidelines for activities such as account opening, account maintenance, and Digital Assisted Shopping. Client interactions must be managed in the best interests of clients and the bank while meeting regulatory requirements. Bank of America describes an in-office culture focused on collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. This position is based at the Eads Street Financial Center in Arlington, Virginia, and may require scheduling at another financial center within a reasonable distance. The position is a 40-hour-per-week, first-shift role. Pay is $25.97–$31.75 per hour, with offers determined by experience, education, and skills. The role is eligible for a formulaic incentive plan and benefits, including access to paid time off.

Requirements

At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and client interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Strong written and verbal communication skills; ability to engage clients confidently in person and by phone.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
Strong critical-thinking and problem-solving skills.
Effective time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
Must be a commissioned notary or able to obtain a notary commission in the state of employment within a few months of the role’s start date; the timeframe varies by location.
Ability to work weekends and/or extended hours, and to be scheduled at any financial center location within a reasonable distance.
High School Diploma, GED, secondary school education, or equivalent.

Nice To Haves

Associate’s or Bachelor’s degree in business, finance, or a related field.
Experience working in a financial center where goals were met or exceeded.
Retail and/or sales experience in a salary-plus-incentive environment.
Experience working in an environment with individual and/or team goals that were routinely met or exceeded.
Experience with financial information, spreadsheets, and financial skills.
Knowledge of banking products and services.
Strong computer skills, including Microsoft applications, and previous experience using laptop technology.

Responsibilities

Partner with teams to provide consumer and small business solutions, services, and strategies while identifying clients’ personal banking needs and helping them navigate their priorities.
Assist, educate, and train clients to conduct simple transactions using self-service technologies.
Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
Follow established processes, laws, and guidelines for day-to-day activities, including account opening, account maintenance, and Digital Assisted Shopping.
Manage client interactions by choosing an appropriate course of action for the bank and its clients and complying with regulatory requirements.
Proactively connect with clients through outbound calls and perform consistent follow-up routines.
Support clients with platform services and self-service or transactional activities, and connect them with specialists as appropriate.