Financial Center Manager - 800 Sixth Avenue Financial Center

Bank of America • New York, NY

22d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and cohesive execution. This position may also include responsibility for managing associates.

The manager develops talent, manages client traffic and retention, coaches the team toward business results, and creates a high-quality client experience. The role also executes market-level initiatives, engages employees around business strategy, and manages organizational priorities. Managers are expected to foster inclusion, use process knowledge and data to drive continuous improvement, communicate clearly, identify and resolve risk, coach and develop employees, manage expenses, support career growth, and deliver business outcomes through effective team management.

Bank of America promotes an inclusive and caring workplace and supports employees’ physical, emotional, and financial wellness through benefits. The company describes an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This role is based at the 800 Sixth Avenue Financial Center in New York, NY. It is a first-shift position scheduled for 40 hours per week, and may require weekend or extended hours and work at another financial center within a reasonable distance.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiasm, self-motivation, a strong work ethic, and a results focus while acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
• Effective and confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• High school diploma, GED, secondary school education, or equivalent.
• Ability to work weekends and/or extended hours, potentially at a financial center location within a reasonable distance.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clear messages that motivate employees and connect their contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.
• Work weekends and/or extended hours as required, potentially at another financial center within a reasonable distance.

Benefits

• Industry-leading benefits; specific benefit types are not listed.
• Access to paid time off.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED