Financial Center Manager - Acacia Park -

Bank of America • Colorado Springs, CO

23d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals while ensuring operational excellence and cohesive execution.

The position develops talent, manages client traffic and retention, coaches the team to deliver business results, creates a high-quality client experience, carries out market-level initiatives, and drives operational excellence and organizational priorities. Managers are expected to promote inclusion, use process knowledge and data to support decisions, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, recruit and onboard talent, and deliver business outcomes through effective team management.

This is an in-office role at the Acacia Park financial center in Colorado Springs, Colorado. It is a first-shift position scheduled for 40 hours per week, with weekend and/or extended hours possible. The role is eligible for the annual discretionary incentive plan and benefits. The annualized salary range is $76,500 to $109,200, with offers based on experience, education, and skill set.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results while acting in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying client solutions based on needs, resolving problems independently, or involving others as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate process knowledge, use data-driven decisions, promote simplicity, and support continuous improvement.
• Deliver clear, concise messages that motivate employees and connect their contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver business results through effective team management, structure, and routines.

Benefits

• Benefits eligibility, including industry-leading benefits and access to paid time off.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business and/or group performance, and overall company success.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED