Financial Center Manager II (Speedway)

First Financial Bank • Indianapolis, IN

34d • $52,000 - $67,000 • Onsite

About The Position

The Financial Center Manager II (FCM) is responsible for achieving specific banking center and staff performance goals, including profitability, deposit and loan growth, and fee income. The FCM will build, develop, and lead a team focused on providing an exceptional client experience by offering financial solutions tailored to client needs. This role drives new client acquisition, retention, and growth of client relationships, as well as increasing non-interest revenue. The FCM also builds strong internal partnerships to meet client needs and contribute to market growth. They foster a team-oriented environment through coaching, career development, and support, and build community alliances. The FCM may mentor new associates and is responsible for adherence to all compliance and regulatory procedures.

Requirements

• 2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 2-4 years demonstrated prior success with multiple sales leadership processes and execution.
• 2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 2-4 years demonstrated prior success with achievement of performance goals.
• Working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• 2-4 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

• Achieve specified banking center team service levels and performance goals.
• Build, develop, and lead a team focused on exceptional client experience and relationship deepening.
• Model First Financial's Mission and Values.
• Maintain a banking center environment committed to client loyalty and relationship development.
• Ensure banking center performance goals are met or exceeded.
• Foster an inclusive and team-oriented environment, leading communication and collaboration.
• Develop and lead a team knowledgeable in bank products, processes, policies, and procedures.
• Manage daily operations, successful audit scores, and sales execution.
• Open deposit accounts, accept and key loan applications, close loans, and lead the team in growing consumer and business accounts and loans.
• Manage the onboarding of new clients and ensure timely client follow-up calls.
• Manage overall financial center sales and performance, understanding its impact on the District and company.
• Engage in coaching and recognition.
• Update team members on progress towards goals.
• Develop strong business relationships with key partners (e.g., Business Specialists, Financial Wellness Advisors, Private Bankers, Wealth Advisors, Mortgage Loan Officers, Commercial Partners) to deepen client relationships and find new opportunities.
• Integrate into the community, developing outside sales opportunities through visibility and active participation in community groups.
• Discover and support site-specific events open to the community.
• Manage day-to-day activities aligning with The First Financial Bank Experience (FFB Experience), ensuring associates deliver quality client experiences, deepen relationships, and manage client onboarding.
• Lead daily huddles and team meetings.
• Attract new associates who align with the First Financial Bank/FOCUS culture and serve as a resource for engagement.
• Assist District Leader and Retail Regional President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the coaching model (R.O.P.E.).
• Maintain all operational and risk management standards.
• Assist District Leader with facilitation of conference calls and leading team meetings and District/Region communication.
• Act as a liaison between peers, the District Leader, and Retail Regional President, supporting retail-wide initiatives, communication, and engagement.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive Eligibility (for all roles except Co-Op, Intern, or Student positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED