Financial Center Manager - Suwanee Financial Center

Bank of America•Suwanee, GA

11h•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role ensures operational excellence and cohesive execution while supporting Bank of America’s focus on Responsible Growth, an inclusive workplace, and an in-office culture that promotes collaboration, engagement, and career development. The manager develops talent, oversees client traffic and retention, coaches the team to achieve business results, creates a high-quality client experience, and executes market-level initiatives and organizational priorities. This position may also include managing associates. Managers at this level are expected to promote inclusion, use process knowledge and data to drive continuous improvement, communicate business context clearly, identify and resolve risks, coach and develop people, manage expenses, recruit and onboard talent, and deliver business outcomes through effective team management.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiasm, self-motivation, a strong work ethic, and a results focus, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
Confidence in identifying solutions based on client needs and resolving problems independently or with support as appropriate.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, act in the best interests of clients and the bank, and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team in which members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely in ways that motivate and connect contributions to business results.
Lead identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.
Work weekends and/or extended hours as needed, potentially at any financial center within a reasonable distance.