Financial Center Manager I (Harrison)

First Financial Bank • Harrison, OH

21d • $49,000 - $59,000

About The Position

The Financial Center Manager I is responsible for achieving banking center and staff performance goals, including profitability, deposit and loan growth, and fee income. The role builds, develops, and leads a team focused on delivering exceptional client experiences and presenting financial solutions that meet client needs. The manager drives acquisition, retention, and growth of core consumer and small business relationships, as well as non-interest revenue, while building internal partnerships and community alliances. The manager fosters associate satisfaction through coaching, career development, and support, and may mentor new associates. The role also ensures adherence to applicable compliance and regulatory procedures.

The manager oversees daily banking center operations, audit performance, sales execution, client onboarding and follow-up, and progress toward financial center goals. The role develops associates through coaching, recognition, joint sales calls, and use of the coaching model; leads huddles and meetings; supports hiring and engagement; builds business relationships with internal specialists; participates in community activities; and supports district and regional initiatives. Associates are responsible for meeting applicable bank compliance requirements, including BSA, AML, OFAC, suspicious activity reporting, lending, and deposit compliance.

Requirements

• 1–2 years of experience coaching and/or mentoring in a retail environment.
• 1–2 years of personal sales and service experience with prior success achieving retail sales and service goals.
• 1–2 years of demonstrated success achieving performance goals.
• High school diploma or GED.
• 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to occasionally lift and carry up to 50 pounds and frequently lift and carry up to 10 pounds.
• Ability to frequently sit, stand, walk, and drive.

Nice To Haves

• Associate's or bachelor's degree and/or equivalent banking work experience.

Responsibilities

• Model First Financial's mission and values for peers and coworkers.
• Maintain a banking center environment committed to exceptional client experiences, loyalty, and relationship development.
• Meet or exceed banking center performance goals while supporting district and regional goals.
• Foster an inclusive, team-oriented environment through communication and collaboration.
• Develop and lead a knowledgeable team that understands bank products, processes, policies, and procedures.
• Manage banking center success, including daily operations, audit performance, and sales execution.
• Open deposit accounts, accept and key loan applications, close loans, and coach the team in growing consumer and business accounts, loans, and deposits.
• Manage client onboarding and ensure follow-up calls occur within the appropriate timeframe.
• Manage financial center sales and performance, understanding their impact on the district and company.
• Coach and recognize associates and update team members on progress toward goals.
• Build relationships with internal partners, deepen client relationships, identify opportunities, and make introductions or referrals.
• Develop community visibility and outside sales opportunities through participation in community groups and support for local events.
• Manage day-to-day activities that align with the First Financial Bank Experience.
• Ensure associates deliver quality client experiences, deepen relationships, and actively manage client onboarding and relationships.
• Lead daily huddles and team meetings.
• Attract associates who align with the bank's culture and support their engagement; assist district and regional leaders with candidate interviews.
• Develop associates through observational coaching, joint sales calls, and the R.O.P.E. coaching model.
• Maintain operational and risk management standards.
• Assist the District Leader with conference calls, team meetings, and district or regional communications.
• Serve as a liaison among peers, the District Leader, and the Retail Regional President in support of retail initiatives, communications, and engagement.
• Meet compliance requirements imposed by law, regulation, and bank policies, including BSA, AML, OFAC, suspicious activity reporting, and lending and deposit compliance.

Benefits

• The bank describes benefits and programs supporting associates' holistic wellbeing and refers applicants to its Benefits Guide; specific benefits are not listed.
• All roles are incentive eligible, except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED