Financial Center Manager I (Harrison)

First Financial Bank • Harrison, OH

20d

About The Position

The Financial Center Manager I leads a financial center and its team to achieve performance goals, profitability, deposit and loan growth, and fee income. The manager focuses on exceptional client experiences, presenting financial solutions, and developing long-lasting consumer and small business relationships through client acquisition, retention, and growth. The role also builds internal partnerships to meet client needs and grow the market, fosters associate satisfaction through coaching and career development, and develops community alliances. The manager may mentor new associates and is responsible for compliance with applicable banking laws, regulations, and bank procedures.

The manager oversees daily operations, audit performance, sales execution, and financial center results. Responsibilities include opening deposit accounts, processing and closing loans, managing client onboarding and follow-up, coaching the team, coordinating referrals with internal specialists, participating in community activities, and supporting district and regional initiatives. The role is typically responsible for leading a single office.

Requirements

• High school diploma or GED required.
• 1–2 years of experience coaching and/or mentoring in a retail environment.
• 1–2 years of personal sales and service experience with prior success achieving retail sales and service goals.
• 1–2 years of demonstrated success achieving performance goals.
• 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to occasionally lift and carry up to 50 pounds and frequently lift and carry up to 10 pounds.
• Frequently sit, stand, walk, and drive.

Nice To Haves

• Associate’s or bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

• Model First Financial Bank’s mission and values in interactions with peers and coworkers.
• Maintain a banking center environment that delivers exceptional client experiences and supports client loyalty and relationship development.
• Meet or exceed banking center performance goals while supporting district and regional goals.
• Foster an inclusive, team-oriented environment through communication and collaboration.
• Develop and lead a team knowledgeable about bank products, processes, policies, and procedures.
• Manage banking center success, including daily operations, audit performance, sales execution, and risk management standards.
• Open deposit accounts, accept and key loan applications, close loans, and coach the team in growing consumer and business accounts, loans, and deposits.
• Manage client onboarding and ensure timely follow-up calls.
• Manage financial center sales and performance, and communicate progress toward goals to team members.
• Coach and recognize associates, develop them through observation, joint sales calls, and the R.O.P.E. coaching model, and support career development and engagement.
• Build relationships with internal partners and make appropriate introductions and referrals to meet client needs and deepen relationships.
• Develop community relationships and outside sales opportunities through visibility, community group participation, and site-specific events.
• Lead daily huddles and team meetings and ensure associates deliver quality client experiences and actively manage client relationships.
• Attract and support associates aligned with the bank’s culture; assist the District Leader and Retail Regional President with candidate interviews.
• Assist the District Leader with conference calls, team meetings, district and regional communications, and retail-wide initiatives.
• Act as a liaison among peers, the District Leader, and the Retail Regional President.
• Adhere to applicable compliance, regulatory, operational, and risk management requirements.

Benefits

• Benefits and programs supporting associates’ holistic wellbeing are offered; details are provided in the company Benefits Guide.
• All roles are incentive eligible except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED