Financial Center Manager Associate - Beech Grove

Fifth Third Bank • Indianapolis, IN

5d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the program, the associate is placed in a Financial Center.

The role develops proficiency in building Consumer and Small Business customer relationships, delivering memorable customer experiences, applying consultative selling practices, and supporting the financial needs of customers. The associate learns to develop business strategies, lead and coach employees, and collaborate with business partners while following Fifth Third policies and ethical standards. The position is located in Indianapolis, Indiana, and works in a normal office environment, with extended computer-screen viewing and periodic travel within the Bancorp footprint for meetings or training.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to represent Fifth Third Bank professionally in verbal and written communications.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successfully completing Consultative Selling Skills Certification.
• Build proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Learn and maintain working knowledge of Fifth Third products, services, processes, and internal resources to inform, guide, and lead the team.
• Develop skill in consultative sales to identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and ongoing support from the best-fit banker.
• Learn to source, develop, coach, and lead a team that reinforces core values and business strategies.
• Help cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback; support their development and career growth; and recognize and reward their accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level