Financial Center Manager Associate - Downtown Austin

Fifth Third Bank • Austin, TX

1d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. The program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successful completion of the training program, the associate will be placed in a Financial Center.

The role involves learning to deepen Consumer and Small Business customer relationships, provide memorable customer experiences, understand and recommend the bank’s products and services, and develop an integrated book-of-business strategy. The associate also learns to source, develop, coach, and lead a team while fostering collaboration with business partners and supporting the communities served. The position is based in Austin, Texas, and operates in a normal office environment, with extended computer-screen viewing and periodic travel within the Bancorp footprint for meetings or training.

Requirements

• College degree or two or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Complete the FCMA roadmap and onboarding activities from the first day through program completion, including successfully completing a Consultative Selling Skills Certification.
• Learn to deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide and lead the team.
• Learn and apply the consultative sales process to identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Understand how to develop an integrated book-of-business strategy so customers across all channels receive a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces the company’s Core Values and business strategies.
• Help cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level