Financial Center Associate (Teller) - Huntingdon, PA

Mid Penn Bank - Millersburg Branch•Oneida Township, PA

3d•Onsite

About The Position

Mid Penn Bank is seeking a full-time Financial Center Associate to support daily financial center activities in Huntingdon, Pennsylvania. The role performs customer transactions and operational duties while following corporate, regulatory, audit, and financial center guidelines. Responsibilities include cashing checks, accepting deposits and payments, selling official monetary instruments, processing night and mail deposits, preparing remote-capture work, and balancing a cash drawer. The associate also provides safe deposit box services and may balance or service ATMs as needed. The Financial Center Associate greets and serves customers, promotes the bank’s products and services through suggestive sales techniques, and refers customers to appropriate employees or departments for specialized services. The role coordinates tasks with financial center personnel and other departments, uses the organization’s Customer Relationship Management program to track sales and service activities, and responds to inquiries within established policies and timeframes. The position requires a high school diploma or equivalent. Previous cash-handling and customer-service experience is preferred. The role also requires a valid driver’s license and the physical ability to sit, stand, walk, bend, stoop, reach, manipulate objects, and lift items weighing 50 pounds or less.

Requirements

High school diploma or equivalent.
Moderate reading, writing, and grammar skills.
Proficient analytical and mathematics skills.
Proficient communication and interpersonal relations skills.
Proficient eye-hand coordination.
Ability to operate various office machines.
Technical supervisory skills and sufficient skills to assist in training entry-level Financial Center Associates.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, manipulate objects with hands, and lift items weighing 50 pounds or less.
Visual, auditory, and speaking skills.
Valid driver’s license.
Must be authorized to work in the United States without current or future work-visa sponsorship by Mid Penn Bank.

Nice To Haves

Previous cash-handling experience.
Previous customer-service experience.

Responsibilities

Conduct paying and receiving activities accurately in accordance with financial center guidelines.
Operate and balance a cash drawer accurately and efficiently.
Greet and serve customers in a friendly and courteous manner.
Identify opportunities to deepen customer relationships through suggestive sales techniques and refer customers to appropriate service personnel.
Coordinate work with financial center personnel and other departments to support the flow of information.
Maintain sufficient knowledge of the bank’s products and services to direct customers to the appropriate person or department.
Use the Customer Relationship Management program to track customer sales and service activities.
Accept deposits for various account types.
Cash checks within approved authority and operating policy.
Sell official monetary instruments.
Accept loan payments, safe deposit box rent, and other related payments.
Process night deposits and mail deposits.
Prepare and process daily work for remote capture.
Provide safe deposit box services to customers as needed.
Balance and/or service ATM machines as needed.
Respond to inquiries from customers and company personnel within established policies and timeframes.