Financial Case Management Program Manager

EAST HOUSE CORPORATION•City of Rochester, NY

4h•Hybrid

About The Position

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Program Manager is responsible for the overall functioning of the designated program including planning, development, and implementation of coordinated, comprehensive recovery-based services that improve the quality of life for individuals served. This includes ensuring adherence to licensing and accreditation standards, managing the program within budgetary goals, supervising staff, implementing evidence-based programming, and fostering a supportive work environment aligned with East House values.

Requirements

Associate degree with 5 years of paid human services experience, or Bachelor’s degree with 3 years of paid human services experience; OR Equivalent experience in lieu of education may be considered.
Previous experience with funding sources including DHS and Social Security.
Valid NYS Drivers License
Effective oral and written communication skills.
Ability to manage crises and work in a fast-paced, team-oriented environment.
Ability to work independently and cooperatively in a culturally diverse environment.
Intermediate computer literacy and proficiency in Microsoft Word and electronic documentation.
Ability to effectively manage time and prioritize tasks.
Alignment with East House Values: Humanistic, Collaborative, Optimistic, Progressive, Integrity.
Represents the organization professionally and aligns with its mission
Performs work with integrity and in compliance with established processes, procedures, and regulations.
Takes responsibility for all work activities and personal actions.
Follows through on commitments; implements decisions that have been agreed upon.
Maintains confidentiality with sensitive information.
Acknowledges and learns from mistakes without blaming others.
Recognizes the impact of one’s behavior on others.
Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
Promotes an environment where everyone feels respected and included.
Manages day-to-day operations efficiently.
Focus on process improvements and optimization.
Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.
Develops and maintains positive relationships based on trust, respect, and mutual support.
Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.

Nice To Haves

Knowledge of Monroe County Behavioral Health service system preferred.

Responsibilities

Oversees daily operations of the designated program.
Ensures adherence to state certification regulations and agency policies.
Supervises assigned staff and provides regular performance feedback and evaluations.
Facilitates case reviews to ensure service quality and client progress.
Utilizes program data for service evaluation and improvements.
Coordinates service planning, implementation, and evaluation.
Participates in strategic planning and agency leadership initiatives.
Collaborates with internal and external stakeholders to enhance service coordination.
Monitors and ensures accurate and timely documentation.
Oversees client admissions, discharges, and occupancy goals.
Promotes and ensures a safe, hazard-free physical environment.
Manages unit budget, resource allocation, and purchasing as assigned.
Leads recruitment, orientation, and development of program staff.
Participates in crisis response and resolution.
Fosters positive community relationships and represents the program at meetings.
Ensures compliance with policies, federal and state regulations.
Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.