Financial Brokerage Specialist - Virtual

Alight•Virtual, IL

10d•$48,000 - $58,000•Remote

About The Position

The Financial Brokerage Specialist is a representative at Alight Financial Services who uses knowledge of the securities industry, brokerage investing, and company services to support customers. The role involves communicating with customers and support teams, working independently, troubleshooting and researching issues, and developing solutions. The specialist provides objective guidance on brokerage accounts, qualified plans, IRAs, college savings options, and advisor relationships. Alight describes the position as virtual and notes that occasional travel to a physical office location may be required. Virtual interviews are conducted by video. The role requires five years of financial industry experience, an existing FINRA SIE certification, and the ability to obtain FINRA Series 6 and Series 63 licenses within six months of employment.

Requirements

Five years of financial industry experience.
Possess the FINRA SIE certification.
Be able to obtain FINRA Series 6 and Series 63 licenses within six months of employment.
Ability to use conceptual thinking to identify patterns, apply concepts, and clarify complex information.
Ability to educate callers on complex retirement and education funding concepts.
Ability to listen to customers and understand articulated and unarticulated needs.
Rapport-building and interpersonal skills.
Teamwork skills to engage colleagues across the team, Call Center, and Defined Contribution Client Teams in achieving goals.
Ability to use data to persuade and influence customers while guiding them objectively.
Ability to ask relevant probing questions to assess customer needs.

Responsibilities

Explain types of after-tax brokerage accounts and objectively help customers select the most appropriate provider.
Provide information and guidance on qualified plan requirements, including the effects of distributions, loans, investment choices, and plan-specific rules.
Explain types of IRA accounts, identify which IRA may be appropriate, and communicate the information effectively.
Explain college savings plan options available through the PFC and navigate the internal PFC 529 website to retrieve information.
Build knowledge of the advisor relationship and communicate it effectively to employees.
Troubleshoot and research customer issues and develop solutions.
Communicate with customers and support teams, listen to customer needs, ask probing questions, and use data to guide customers objectively.
Collaborate with the team, Call Center, and Defined Contribution Client Teams to help achieve goals.