Financial Assistance Program Manager

Metro Housing Boston•Boston, MA

7d•Hybrid

About The Position

Metro Housing Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field. The Financial Assistance Program Manager will oversee the administration of the Department of Housing and Community Development’s RAFT Program. This position will include supervisorial, administrative, technical assistance, and policy duties and responsibilities as they relate to the RAFT Program. In addition, s/he will be expected to be an active and engaged participant in Boston’s housing and homeless community, representing the interests and priorities of Metro Housing.

Requirements

Minimum 1-2 years of relevant management/supervision experience in a related field or position
Demonstrated experience in team building and support and serving as a liaison to external partners
Ability to manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative, and flexible
Experience with reporting, management and oversight of data collection
Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities
Proficient with Windows, Word, Excel, Outlook and comfort learning new software and tracking systems
BA/BS degree or equivalent experience
Multi-lingual skills required; verbal and written. (For translation and/or interpretation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Spanish & Haitian Creole

Nice To Haves

Experience with housing systems, homelessness, and social service providers

Responsibilities

Oversee and supervise the work of RAFT Case Managers in relation to RAFT projects and tasks, including Resource Line and walk-in schedule
Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds
Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy
Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner
Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications
Track client referrals and program outcomes and maintain client data in Metro’s CMS system
Monitor staff use of all data and file systems, insure consistency and timely entering of information by all RAFT staff in CMS
Produce monthly reports in accordance with all program needs and guidelines including, but not limited to, funding reports, contracts, performance evaluations and projections
Accept, review and respond to all appeals for RAFT denials
Carry small caseload of RAFT applications, as needed
Facilitate workshops and trainings specific to RAFT as needed
With input from team members, hire new staff and coordinate training and orientation process
Evaluate individual and team performance. Coach members individually and as a group
Participate in Team, Management Team, and other ad hoc team meetings
Other duties as assigned