Employee Assistance Program - Regional Manager

United Airlines•Dulles, VA

1d•$102,220 - $133,194

About The Position

The Employee Assistance Program (EAP) Regional Manager enhances, sustains, and preserves workplace productivity and health through a holistic wellness approach. The role applies specialized knowledge of human behavior, mental health, and wellness to address personal concerns that may affect job performance, including health, marital, family, financial, alcohol, drug, legal, emotional, and stress-related issues. The manager also provides organizational and behavioral health expertise to management, HR Business Partners, and union peer groups through consultation and training. The role conducts confidential, timely clinical psychosocial assessments; evaluates legal, safety, and risk factors; and connects employees with mental health providers and community agencies. It provides comprehensive case management and collaborates with physicians and managed-care vendors. In partnership with EAP and Corporate Medical leaders, the manager helps design, implement, and sustain wellness initiatives addressing employees’ emotional, social, occupational, intellectual, and personal needs. The manager oversees specialized case management for the Pilot Monitoring Program (HIMS), SAP Services, and Mandated or Last Chance Agreements, including crisis management and ongoing coordination with management, HR, Labor Relations, and union representatives. The position also provides crisis response at its assigned hub and other locations as needed, and oversees daily regional operations, including client management, statistical reporting, and confidential file maintenance.

Requirements

Master’s degree in clinical counseling, social work, or marriage and family counseling.
CEAP and SAP eligible.
At least 3 years of internal or external EAP experience.
Wellness initiative and presentation skills.
Good verbal and written communication skills.
Knowledge of mental health and substance abuse.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance.

Nice To Haves

Licensed LPC, LCSW, or LMFT.
At least 6 years of internal or external EAP experience.
CEAP and Q-SAP.
Understanding the capabilities and limitations of generative AI tools and using them effectively for research, analysis, content creation, and problem-solving.
Critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

Responsibilities

Conduct confidential and timely clinical psychosocial assessment interviews with employees.
Identify and evaluate legal, safety, and risk factors, including alcohol and drug problems, threats of violence, and suicidality.
Refer employees to mental health providers and community agencies and provide comprehensive case management.
Collaborate with physicians and other managed-care vendors.
Partner with EAP and Corporate Medical leaders to work with supervisors, managers, and senior leadership on wellness initiatives.
Provide organizational and behavioral health consultation and training to management, HR Business Partners, and union peer groups.
Provide specialized case management for the Pilot Monitoring Program (HIMS), SAP Services, and Mandated or Last Chance Agreements.
Manage crises and coordinate ongoing monitoring with management, HR, Labor Relations, and union representatives.
Provide crisis response at the assigned hub and other locations when necessary.
Oversee daily EAP regional operations, including client management, statistical reporting, confidential file maintenance, and other assigned duties.