Financial Assistance Counselor 1
About The Position
The Financial Assistance Counselor supports patients and Carle Health by managing financial assistance and billing processes efficiently and compassionately. The role evaluates patients for financial assistance eligibility under established guidelines, applies appropriate financial adjustments to patient accounts, and maintains current knowledge of departmental policies, procedures, and financial assistance guidelines. The counselor responds to patient questions, manages correspondence and financial documentation, and ensures applications are logged accurately and promptly. Success in the role requires attention to detail, effective communication, patient advocacy, discretion with confidential information, and the ability to manage a high volume of tasks and adapt to changes.
Requirements
- High school diploma or GED.
- Related field of study.
Responsibilities
- Perform financial counseling and assist patients with applications to the Carle Financial Assistance Program.
- Respond to patient inquiries by explaining billing and financial assistance processes.
- Identify and resolve insurance coverage, registration, and billing errors to support accurate and timely billing and payment processing.
- Process and manage incoming and return mail related to financial documentation and patient correspondence in a timely and accurate manner.
- Identify qualifying patient-responsibility charges and prepare adjustments for accurate account resolution.
- Approve financial assistance based on documented auto-qualifiers and apply account adjustments in accordance with policy.
- Log financial assistance applications accurately and promptly, maintaining thorough documentation.
- Use multiple revenue cycle and billing systems to support financial processing.
- Maintain current knowledge of departmental policies, procedures, and financial assistance guidelines.
- Prioritize and manage a high volume of tasks while maintaining attention to detail.
- Adapt to changes in policies, procedures, and systems with flexibility and initiative.
- Communicate effectively and compassionately with patients, internal departments, and external agencies.
- Protect the confidentiality and security of sensitive patient and financial information.
- Exhibit professionalism, tact, and diplomacy in interpersonal interactions.
- Complete special projects as assigned and perform other duties as assigned.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
