Financial Assistance Administrator

Rockland Federal Credit Union•Canton, MA

20h•$23 - $24•Hybrid

About The Position

Rockland Federal Credit Union, soon to be known as Arise Financial, is launching a new brand with a bold vision for the future, focusing on innovation, technology, and a commitment to helping people live more and worry less. For over a century, the credit union has prioritized putting people first and is building on this legacy while embracing new ideas to enhance the experience for employees, members, and communities. This role offers an opportunity for growth, impact, and shaping the future.

Requirements

High school diploma or equivalent required.
Two to four years of administrative experience in collections, loan servicing, financial services, or a financial institution preferred.
Working knowledge of collections operations, repossessions, charge-offs, credit reporting disputes, and applicable regulatory requirements.
Experience maintaining accounts, preparing reports, managing records, and processing documentation within a core processing system.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Strong organizational, time management, and multitasking skills with exceptional attention to detail.
Ability to maintain confidentiality while handling sensitive financial and member information.
Excellent written and verbal communication skills with the ability to collaborate effectively across departments and with external partners.
Demonstrated ability to prioritize competing responsibilities and consistently meet deadlines in a fast-paced environment.

Nice To Haves

Associate's degree in Business, Finance, or a related field preferred.

Responsibilities

Process daily payments and negotiable instruments, ensuring timely and accurate posting.
Manage the department's incoming and outgoing mail, including processing time-sensitive correspondence.
Coordinate vehicle title requests, tracking, and distribution with the Collateral Specialist, including preparing shipping documentation.
Perform weekly and monthly charge-off maintenance within the core processing system.
Prepare monthly charge-off reports and assist with identifying accounts eligible for charge-off.
Prepare, review, and distribute legal repossession notices in accordance with regulatory requirements and timelines.
Investigate and respond to consumer credit reporting disputes through electronic dispute systems and written correspondence.
Monitor shared department inboxes, triage requests, and route inquiries to the appropriate team members.
Process skip protection and ancillary product rebate claims by reviewing eligibility, preparing documentation, coordinating with vendors and insurance carriers, and tracking claims through resolution.
Prepare affidavits, notices, and supporting documentation for management review.
Maintain accurate records, perform core system account maintenance, and prepare operational reports and performance metrics.
Ensure compliance with credit union policies, record retention standards, and applicable regulations.
Support additional departmental projects and assignments as needed.