Financial Aid & Scholarships Intern

Brigham Young University – Hawaii•BYU–Hawaii, HI

About The Position

The Financial Aid & Scholarships Intern works in a fast-paced, welcoming, and service-oriented environment, assisting with the receipt, review, and processing of confidential information related to scholarships, federal financial aid, and IWORK applications. The intern also supports departmental outreach, training initiatives, and distribution of financial aid-related information. The successful candidate is organized, communicates effectively, is proficient in office procedures and systems, and can manage multiple responsibilities, interruptions, and competing priorities. Adaptability, attention to detail, sound judgment, confidentiality, and a consistently professional image are essential. Preference is given to applicants with strong English proficiency and fluency in at least one language spoken in Oceania or the Asian Rim.

Requirements

Strong organizational skills.
Strong communication skills.
Proficiency in office procedures and systems.
Ability to manage multiple responsibilities in a dynamic environment, including interruptions and competing priorities.
Adaptability and attention to detail.
Ability to maintain confidentiality and exercise sound judgment.
Ability to consistently project a professional image.
Ability to follow departmental policies and procedures for handling information.
Ability to meet attendance, scheduling, workplace conduct, and professional appearance expectations.

Nice To Haves

Strong English proficiency.
Fluency in at least one language spoken in Oceania or the Asian Rim.

Responsibilities

Learn financial aid policies, procedures, and processes, including those implemented through Workday.
Develop an understanding of institutional scholarships, federal financial aid, and the IWORK program.
Assist the Financial Aid & Scholarships Senior Manager, supervisors, and counselors with administrative, clerical, and receptionist responsibilities.
Support daily office operations and complete assigned tasks accurately and efficiently.
Respond promptly and professionally to inquiries related to financial aid and scholarships.
Share accurate financial aid information with prospective students, parents, and country facilitators as appropriate.
Help plan, organize, and coordinate outreach efforts, particularly those involving country facilitators and students.
Support Financial Aid Awareness Month activities held annually in February and initiatives related to National Financial Aid Day in October.
Help distribute financial aid information and resources to students, families, and other stakeholders.
Receive, organize, prepare, and maintain confidential and sensitive financial aid documents and records.
Assist with maintaining departmental databases and records.
Provide administrative support for special projects and other departmental assignments as directed by the supervisor.
Exercise discretion and maintain strict confidentiality when handling student information, financial records, and departmental projects.
Follow established departmental policies and procedures when accessing, processing, and sharing information.
Report to work on time, follow assigned schedules, complete scheduled work hours, and coordinate time-off requests in advance except in unforeseen emergencies.
Work only during approved and scheduled hours unless prior authorization is granted by the supervisor.
Follow departmental dress standards and maintain a professional appearance.
Demonstrate professionalism, courtesy, accountability, and a positive attitude when interacting with students, parents, colleagues, and visitors.
Keep the assigned workspace clean, organized, and tidy, and ensure it is properly maintained at the end of each workday.