Financial Aid & Recruitment Specialist

Ivy Tech Community College•Muncie, IN

About The Position

This position provides student-centered financial aid advising and operational support as its primary responsibility. It responds to inquiries, assists with financial aid processes, maintains accurate records, and helps students understand financial aid policies and procedures. The position also cross-trains with and provides flexible support to the Recruitment team, assisting with prospective student outreach, recruitment activities, communications, and enrollment-related services as operational needs require. The employee collaborates across departments to provide timely, accurate, and welcoming service to prospective and current students. Working hours may vary. Occasional evening or weekend assignments and local travel may be required. All responsibilities are conducted in accordance with FERPA, applicable financial aid regulations, College policies, and professional standards. Other duties may be assigned, including work in other areas to cover absences, provide relief during peak periods, or balance workloads.

Requirements

Associate’s degree from an accredited institution or equivalent experience required.
Ability to learn and accurately explain financial aid and enrollment policies, procedures, and technology systems.
Strong interpersonal, written, verbal, organizational, and problem-solving skills.
Ability to work effectively with diverse student populations and campus partners.
Ability to exercise sound judgment, maintain confidentiality, manage competing priorities, and provide attentive service in a high-volume environment.
Proficiency with Microsoft Office and ability to learn College information systems, CRM tools, and financial aid platforms.
Willingness and ability to travel locally and work occasional evenings or weekends to support recruitment and enrollment activities.

Nice To Haves

Experience in student services, financial aid, enrollment services, recruitment, customer service, or a related field.
Previous experience in higher education financial aid, admissions, recruitment, or enrollment services.
Familiarity with Banner, Smartview, CRM systems, and federal or state financial aid processes.

Responsibilities

Respond to student, staff, and family inquiries by telephone, email, ticketing systems, and in person; monitor assigned Financial Aid inboxes and Smartview tickets.
Advise students and campus colleagues on financial aid eligibility, application steps, documentation, policies, procedures, and next steps, referring complex matters appropriately.
Perform data entry, document imaging, filing, correspondence, and maintenance of student financial aid records in accordance with established procedures.
Process agency forms and assigned financial aid documentation; run, review, and process required reports and follow up on identified issues.
Assist with scholarship administration, including participating in the Ivy Tech Foundation Scholarship Committee and entering awards in Banner, as assigned.
Support Satisfactory Academic Progress appeals processes, including committee participation, recording decisions, and notifying students, as assigned.
Use government and institutional systems, including ScholarTrack, CPS, COD, and NSLDS, to research and resolve student financial aid concerns.
Assist with tier-two verification inquiries from Express Enrollment and upload or route documents through approved systems.
Review program changes and related student information to identify potential impacts on continuing financial aid eligibility.
Provide backup and coverage for other Financial Aid staff during absences, peak periods, and special initiatives.
Cross-train on Recruitment team processes, systems, and service expectations to provide informed backup and flexible coverage.
Participate in on-campus and off-campus recruitment events, information sessions, community activities, and other enrollment outreach opportunities, as assigned.
Collaborate with Recruitment, Admissions, Express Enrollment, Academic Affairs, and other student services to support a coordinated prospective-to-enrolled student experience.
Provide coverage during Recruitment team absences, high-volume periods, or special events, including occasional nontraditional hours when scheduled.
Travel locally and work occasional evenings or weekends to support recruitment and enrollment activities.

Benefits

Multiple medical plan options paired with a Health Savings Account with an employer contribution.
Dental plan with no-cost preventive services and orthodontia coverage.
Vision plan with low-cost exams and allowances for glasses or contact lenses.
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
Short-term and long-term disability benefits.
Fee remission for employees, spouses, and dependent children.
Tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Generous paid time off, including vacation, sick leave, holidays, and winter recess.
Flexible work arrangements where available.
Paid childbirth recovery leave (8 weeks).
Paid parental leave (4 weeks).
Eligibility for Public Service Loan Forgiveness.
Additional discounts on gym memberships, transportation, and various retail services.