Coordinator, Financial Aid Programs - Student Financial Services

University of Wyoming • Laramie, NY

2d • Onsite

About The Position

Coordinates the administration and processing of federal, state, and institutional financial aid programs to ensure accurate awarding, eligibility review, and compliance with applicable regulations and institutional policies. Manages assigned program workflows, resolves student file issues, processes reports and certifications, and supports scholarship and aid fund utilization. Collaborates with campus partners and external agencies or donors to facilitate the timely and accurate delivery of financial aid services while maintaining a high level of attention to detail, confidentiality, and customer service.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 2 years work-related experience
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP
• Applicants must include the average hours worked per week for all current and previous positions. Failure to provide this information may affect the evaluation of qualifications.

Nice To Haves

• Direct experience or established knowledge of higher education with regard to Financial Aid related topics/areas
• Proven written, verbal and interpersonal communication skills
• Strong attention to detail and capacity to remain organized while managing multiple projects
• Ability to work with urgency and accuracy to meet regular deadlines
• Strong interpersonal skills, including the ability to work effectively in a team environment with various stakeholders
• Ability to make decisions and think independently

Responsibilities

• Coordinate, administer and process assigned financial aid programs, (E.g., verification, loans, scholarships, work study) including awarding, eligibility determination, and maintenance of program records; ensure timely and accurate execution of program requirements across multiple funding sources; maintain consistent application of established policies and procedures; recommend program/system enhancements or modifications; prepare forms, reports, or other program/system documents.
• Review program-specific reports (Pell enrollment, verification tracking, Housing discrepancy, Federal Work Study payments, ISIR data, Federal Processing System C-Flags, National Student Loan Data System monitoring); evaluate documentation; communicate with students and resolve issues in compliance with federal and institutional guidelines; ensure accurate updates in student information systems; make recommendations related to state and other scholarship budget projections and assist in budget preparation.
• Counsel students, parents and/or system users on designated policies, procedures, and processes; perform and supervise forms processing for applicable program/system; maintain records, statistics and/or user documentation or manuals for student information systems.
• Prepare written communications, including reports which may be necessary to communicate program/system information, procedures, or changes.
• Stay abreast of all legislation, regulation and other policy changes related to designated programs.
• Perform research and analysis to resolve problems and/or issues and recommend solutions to supervisor, or solve problematic issues and keep supervisor advised, as directed.
• May implement, administer, and assist with maintaining requirements for the UW Scholarship System; assist with the management, assessment and cycling of system; test system updates for compliance; review data processes for accuracy.
• Identify inefficiencies or recurring issues in processes; Support compliance efforts by following established procedures and timelines; Assist with audits or internal reviews as needed.
• Respond to student and campus partner inquiries via phone, email, and in-person interactions. Provide guidance on financial aid processes, eligibility, and next steps, referring complex or sensitive situations to senior staff as appropriate.
• Develop working knowledge across multiple financial aid programs to provide backup support and ensure timely continuity of operations (consortium agreements, budget adjustments, transcript hold follow-up, and eligibility verification).
• Coordinate with internal partners and other institutions as needed to ensure timely processing and appropriate awarding adjustments.
• Assist with documenting procedures and updating internal resources.
• Perform miscellaneous job-related duties as assigned.
• Attend and participate in training and other professional development activities.
• Represent Student Financial Services and assist in the development of new staff training.

Benefits

• Generous Retirement Contributions: The State contributes over 15% of your gross salary. With your mandatory employee contribution, the total contribution toward your retirement plan exceeds 19%.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs .
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level